Do You Accept Walk-Ins?
Although we highly recommend scheduling your admission in advance to avoid extended wait times, The Recovery Village Palm Beach at Baptist Health accepts walk-in patients for our highest levels of substance abuse treatment between 9:00 a.m. and 5:00 p.m. Walking in does not guarantee admission to care. Before you can be admitted, our Recovery Advocates will work diligently to ensure:
- Our programs are the right fit for your needs and you’re eligible to start care with us, determined through a pre-assessment
- Your health insurance coverage is accepted or you’re able to private pay, and you know what costs you may incur
- You’re willing to start rehab and have all your questions answered about staying with us


What to Expect If You Walk In
Before entering the facility, the reception team may ask a few screening questions to ensure you’re eligible for our rehab services and looking for same-day admission. Our admissions phone line is available for other questions or needs.
You’ll be welcomed into a waiting area with a special admissions phone line, where you’ll call to complete your pre-assessment, insurance verification and approvals. If approved, you’ll be provided an approximate wait time, as walk-ins are handled between other scheduled patients’ admissions. Admission is not guaranteed.
While you’re waiting for approval, you can enjoy a comfortable waiting space with a TV, and we’ll keep your luggage secure, off to the side but in your sight.
Once your admission is set to begin, the facility staff will conduct a mandatory search of your person and belongings to maintain the well-being and sobriety of all residents in our facilities. Any items not permitted during treatment will be securely stored until your stay ends. Additionally, occasional searches may occur throughout your stay.

How Does Scheduling My Admission Help Me?
Scheduling your admission in advance is highly recommended, with several benefits:
- A shorter wait time when you arrive onsite
- Knowing your rehab costs, what to pack and facility policies before you get there
- More prep time for your medical team to know what you’ll need, like dietary restrictions or allergies
Frequently Asked Questions

Insurance and Your Obligation During Treatment
Most health insurance plans require you to pay out-of-pocket costs to access your healthcare benefits (collectively known as the “Patient Responsibility”).
Your individual Patient Responsibility will differ.
An intake coordinator will discuss your Patient Responsibility with you when you’re admitted or as soon as you are medically stable. They will explain the deductible due during admission and that the co-insurance amount and out-of-pocket cost will be billed and paid for once services are complete. Onsite financial counselors will review your financial responsibility again during treatment with case managers who can help you navigate FMLA and short-term disability.
You are responsible for checking with your insurance provider before admittance at The Recovery Village at Baptist Health to ensure you understand your benefits plan. Please note your insurance policy may not be a “participating provider” with The Recovery Village at Baptist Health. You are responsible for all non-covered and out-of-pocket costs related to your treatment stay.
Your Privacy Is Important to Us
The Recovery Village at Baptist Health values and upholds your right to privacy. Your confidentiality during treatment is important.
Upon your arrival, you will have the opportunity to complete the required information releases. These releases enable our staff discuss your care with necessary parties, like loved ones. Please be assured that no information will be shared with any party without your prior written consent, as we strictly adhere to all guidelines and requirements outlined by HIPAA.

It’s Time To Get Your Life Back
We’re available to answer questions, confirm your insurance benefits and schedule personalized treatment that works for you.